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DTSTART:20170607T193000Z
DTEND:20170607T210000Z
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SUMMARY:Doug Osborne- Leadership Feedback -What Employees Want to Tell You...But Don't
DESCRIPTION:Weekly luncheons are held every Wednesday at noon. Enjoy great food\, dynamic speakers\, and exciting networking opportunities. Chamber luncheons are open to the public. Chamber members receive special member-only pricing.\n\n\n\nExecutive Lunch\n\nUpgrade to the Executive Lunch and receive VIP treatment including cookies and special prize drawings.\n\n\n\nMenu\n\nLasagna Bolognese\, Roasted Garlic Focaccia\, Salad Bar\n\n\n\nSpeaker\n\nDoug Osborne -  Sitka Community Hospital\n\n\n\nBio\n\n Doug Osborne was born in Chicago and lived with his brother\, sister and parents in Illinois\, Ohio\, Indiana\, Texas and Colorado. He graduated from Colorado State University in 1995 and then came to Ketchikan Alaska in 1996 to work as a VISTA volunteer. From there he spent a year in Kanayama Japan (Ketchikan?s sister city) and then headed to Anchorage\, with his lovely wife Jami\, where they both attend grad. School at Alaska Pacific University. From 2003 ? 2014 Doug worked at SEARHC and now he is now the Director of Health Promotion at the Sitka Community Hospital.  He enjoys strolls through Totem Park spending time with friends and family and napping.\n\n\n\nPresentation\n\nLeadership Feedback by CRM Learning is a program that we have used successfully at the hospital.  It's particularly good for managers and supervisor\, however I think that everyone can get something out of this practical program since leadership is something that everyone has an opportunity to exercise from time to time.  I'm looking forward to do a mini training at the June 7th Chamber meeting that covers the best bits of this proven program.    This is the description:\n\n \n\nLeadership Feedback is a thought-provoking video training program that provides the kind of honest feedback leaders should hear but don't. It is based on anonymous interviews with employees who were free to discuss which leadership behaviors were motivating and which were de-motivating. \n\n\n\nFrom these interviews\, six key issues emerged:\n\n          Addressing Mistakes: "Guidance works better than ridicule."\n\n          Appreciation: "Noticing my hard work makes all the difference."\n\n          Transparency: "I'm most effective when I know what's going on."\n\n          Competence: "I support leaders who know what they're doing."\n\n          Autonomy: "Having control over my work inspires me."\n\n          Inclusion: "When everyone has the opportunity to give input\, good ideas happen."\n\n\n\nFor each of these issues\, Leadership Feedback shows two scenarios one with an ineffective leader\, and another with an effective leader. As the effective leader successfully interacts with the team\, practical skill points for increasing employee engagement are introduced. \n\n\n\nThrough the training\, new and seasoned leaders are reminded that the best assessment of how they're doing comes from those they lead. In the absence of direct feedback - which employees are sometimes reluctant to give - leaders can interpret disengagement or poor productivity as a sign that their leadership skills need improvement. Fortunately\, as this video shows\, leaders can often take simple steps to gain employee commitment and improve productivity.\n\n\n\n\n\nBenefits:\n\n   Shows how well-intentioned leaders can frustrate and demoralize staff\n\n   Gives wrong-way\, right-way leadership examples in the areas of communication\, motivation\, coaching and more\n\n   Helps leaders do the types of things that gain commitment and increase productivity\n\nFor more info. or to see a trailer go to:  http://www.crmlearning.com/Leadership-Feedback-P56492.aspx
X-ALT-DESC;FMTTYPE=text/html:<p class="MsoNormal"><img alt="" height="78" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1598/Image/Chamber_Logos/ChamberLogo-3b5462Tiny.jpg" style="cursor: default\; color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\; width: 217px\; height: 78px\;" width="217" /><br />\n<br />\n<span style="font-size:14px\;">Weekly luncheons are held every Wednesday at noon. Enjoy great food\, dynamic speakers\, and exciting networking opportunities. Chamber luncheons are open to the public. Chamber members receive special member-only pricing.<br />\n<br />\n<strong>Executive Lunch</strong><br />\nUpgrade to the Executive Lunch and receive VIP treatment including cookies and special prize drawings.<br />\n<br />\n<strong>Menu</strong><br />\nLasagna Bolognese\, Roasted Garlic Focaccia\, Salad Bar<br />\n<br />\n<strong>Speaker</strong><br />\nDoug Osborne - &nbsp\;Sitka Community Hospital</span><br />\n<br />\n<span style="font-size:14px\;"><span style="font-family:arial\;"><strong>Bio</strong></span><br />\n<strong>&#8203\;</strong></span><span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;">Doug</span><span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;"> Osborne was born in Chicago and lived with his brother\, sister and parents in Illinois\, Ohio\, Indiana\, Texas and Colorado. He graduated from Colorado State University in 1995 and then came to&nbsp\;</span>Ketchikan<span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;">&nbsp\;Alaska in 1996 to work as a VISTA volunteer. From there he spent a year in&nbsp\;</span>Kanayama<span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;">&nbsp\;Japan (</span>Ketchikan<span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;">?s sister city) and then headed to Anchorage\, with his lovely wife Jami\, where they both attend grad. School at Alaska Pacific University. From 2003 ? 2014 Doug worked at&nbsp\;</span>SEARHC<span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;">&nbsp\;and now he is now the Director of Health Promotion at the&nbsp\;</span>Sitka<span style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; background-color: rgb(255\, 255\, 255)\;">&nbsp\;Community Hospital.&nbsp\; He enjoys strolls through Totem Park spending time with friends and family and napping.<br />\n<br />\n<strong>Presentation</strong></span><br />\nLeadership Feedback by CRM Learning is a program that we have used successfully at the hospital.&nbsp\; It&rsquo\;s particularly good for managers and supervisor\, however I think that everyone can get something out of this practical program since leadership is something that everyone has an opportunity to exercise from time to time.&nbsp\; I&rsquo\;m looking forward to do a mini training at the June 7<sup>th</sup>&nbsp\;Chamber meeting that covers the best bits of this proven program.&nbsp\;&nbsp\;&nbsp\; This is the description:<br />\n&nbsp\;<br />\n<strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Leadership Feedback</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;is a thought-provoking video training program that provides the kind of honest feedback leaders should hear&hellip\;but don&rsquo\;t. It is based on anonymous interviews with employees who were free to discuss which leadership behaviors were motivating and which were de-motivating.&nbsp\;<br />\n<br />\n<strong>From these interviews\, six key issues emerged:</strong></span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span></span><strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Addressing Mistakes:</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;&ldquo\;Guidance works better than ridicule.&rdquo\;</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span></span><strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Appreciation:</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;&ldquo\;Noticing my hard work makes all the difference.&rdquo\;</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span></span><strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Transparency:</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;&ldquo\;I&rsquo\;m most effective when I know what&rsquo\;s going on.&rdquo\;</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span></span><strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Competence:</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;&ldquo\;I support leaders who know what they&rsquo\;re doing.&rdquo\;</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span></span><strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Autonomy:</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;&ldquo\;Having control over my work inspires me.&rdquo\;</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;&nbsp\;</span></span></span><strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">Inclusion:</span></span></span></strong><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">&nbsp\;&ldquo\;When everyone has the opportunity to give input\, good ideas happen.&rdquo\;</span></span></span><br />\n<br />\n<span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:9pt\;">For each of these issues\,&nbsp\;<strong>Leadership Feedback</strong>&nbsp\;shows two scenarios&mdash\;one with an ineffective leader\, and another with an effective leader. As the effective leader successfully interacts with the team\, practical skill points for increasing employee engagement are introduced.&nbsp\;<br />\n<br />\nThrough the training\, new and seasoned leaders are reminded that the best assessment of how they&rsquo\;re doing comes from those they lead. In the absence of direct feedback - which employees are sometimes reluctant to give - leaders can interpret disengagement or poor productivity as a sign that their leadership skills need improvement. Fortunately\, as this video shows\, leaders can often take simple steps to gain employee commitment and improve productivity.</span></span></span><br />\n<br />\n<br />\n<strong><span style="color:#8f133d\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:12pt\;">Benefits:</span></span></span></strong><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;</span></span></span><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:10pt\;">Shows how well-intentioned leaders can frustrate and demoralize staff</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;</span></span></span><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:10pt\;">Gives wrong-way\, right-way leadership examples in the areas of communication\, motivation\, coaching and more</span></span></span><br />\n<span style="color:black\;"><span style="font-family:symbol\;"><span style="font-size:10pt\;">&middot\;&nbsp\;&nbsp\;</span></span></span><span style="color:black\;"><span style="font-family:helvetica\,sans-serif\;"><span style="font-size:10pt\;">Helps leaders do the types of things that gain commitment and increase productivity</span></span></span><br />\nFor more info. or to see a trailer go to:&nbsp\;&nbsp\;<a data-saferedirecturl="https://www.google.com/url?hl=en&amp\;q=http://www.crmlearning.com/Leadership-Feedback-P56492.aspx&amp\;source=gmail&amp\;ust=1495908835420000&amp\;usg=AFQjCNFw-GoObjKel64cduZUQXrrWnxHYw" href="http://www.crmlearning.com/Leadership-Feedback-P56492.aspx" style="color:rgb(17\, 85\, 204)\;" target="_blank">http://www.crmlearning.com/<wbr />Leadership-Feedback-P56492.<wbr />aspx</a><br />\n&nbsp\;<br />\n&nbsp\;</p>\n
LOCATION:The Westmark Sitka Banquet Room 330 Seward Street Sitka\, AK 99835
UID:e.1598.3806
SEQUENCE:3
DTSTAMP:20260408T073002Z
URL:https://business.sitkachamber.com/events/details/doug-osborne-leadership-feedback-what-employees-want-to-tell-you-but-don-t-3806
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