Doug Osborne- Leadership Feedback -What Employees Want to Tell You...But Don't

Weekly luncheons are held every Wednesday at noon. Enjoy great food, dynamic speakers, and exciting networking opportunities. Chamber luncheons are open to the public. Chamber members receive special member-only pricing.

Executive Lunch
Upgrade to the Executive Lunch and receive VIP treatment including cookies and special prize drawings.

Menu
Lasagna Bolognese, Roasted Garlic Focaccia, Salad Bar

Speaker
Doug Osborne -  Sitka Community Hospital

Bio
​Doug Osborne was born in Chicago and lived with his brother, sister and parents in Illinois, Ohio, Indiana, Texas and Colorado. He graduated from Colorado State University in 1995 and then came to Ketchikan Alaska in 1996 to work as a VISTA volunteer. From there he spent a year in Kanayama Japan (Ketchikan?s sister city) and then headed to Anchorage, with his lovely wife Jami, where they both attend grad. School at Alaska Pacific University. From 2003 ? 2014 Doug worked at SEARHC and now he is now the Director of Health Promotion at the Sitka Community Hospital.  He enjoys strolls through Totem Park spending time with friends and family and napping.

Presentation
Leadership Feedback by CRM Learning is a program that we have used successfully at the hospital.  It’s particularly good for managers and supervisor, however I think that everyone can get something out of this practical program since leadership is something that everyone has an opportunity to exercise from time to time.  I’m looking forward to do a mini training at the June 7^th Chamber meeting that covers the best bits of this proven program.    This is the description:
 
Leadership Feedback is a thought-provoking video training program that provides the kind of honest feedback leaders should hear…but don’t. It is based on anonymous interviews with employees who were free to discuss which leadership behaviors were motivating and which were de-motivating. 

From these interviews, six key issues emerged:
·         Addressing Mistakes: “Guidance works better than ridicule.”
·         Appreciation: “Noticing my hard work makes all the difference.”
·         Transparency: “I’m most effective when I know what’s going on.”
·         Competence: “I support leaders who know what they’re doing.”
·         Autonomy: “Having control over my work inspires me.”
·         Inclusion: “When everyone has the opportunity to give input, good ideas happen.”

For each of these issues, Leadership Feedback shows two scenarios—one with an ineffective leader, and another with an effective leader. As the effective leader successfully interacts with the team, practical skill points for increasing employee engagement are introduced. 

Through the training, new and seasoned leaders are reminded that the best assessment of how they’re doing comes from those they lead. In the absence of direct feedback - which employees are sometimes reluctant to give - leaders can interpret disengagement or poor productivity as a sign that their leadership skills need improvement. Fortunately, as this video shows, leaders can often take simple steps to gain employee commitment and improve productivity.


Benefits:
·  Shows how well-intentioned leaders can frustrate and demoralize staff
·  Gives wrong-way, right-way leadership examples in the areas of communication, motivation, coaching and more
·  Helps leaders do the types of things that gain commitment and increase productivity
For more info. or to see a trailer go to:  http://www.crmlearning.com/Leadership-Feedback-P56492.aspx